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AI-powered recovery, built by a PA-C for orthopedic practices

A clearer recovery.
Between visits.
Built for orthopedics.

Snapback Health organizes clinic-approved guidance, recovery tracking, and patient-reported information in one orthopedic portal—helping patients know what to do next and helping care teams focus on concerns that need review.

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24/7
Recovery education available between visits
Clinic-guided
Assigned care episode and recovery details
275+
Supported orthopedic conditions and procedures
$199
Per provider, per month
See it in action

A guided recovery, start to finish

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A 30-second tour · tap the video to hear it

Comprehensive, growing coverage of orthopedic procedures and diagnoses
Built for independent practices
Your staff is not a call center.
We fix that.

Private orthopedic practices, pain management clinics, and ASCs use Snapback Health to work smarter, not just to check compliance boxes.

📞
Your staff stops being a phone triage service
The Recovery Assistant explains clinic-approved recovery information between visits and tells patients when a question needs the clinic, pharmacist, urgent evaluation, or emergency care. It does not replace the care team.
✓ Explains clinic-approved medication instructions and routes individualized questions to the clinic or pharmacist
✓ Procedure-specific recovery expectations: what's normal vs not
✓ Self-service recovery education available between visits
📸
Incision concerns seen, not described
Patients send a photo of their incision straight to your team, timestamped and attached to their record. Your staff sees the wound instead of trying to picture it from a phone call, and can decide whether it needs a visit.
✓ CDC NHSN SSI symptom checklist alongside every photo upload
✓ Procedure-specific healing context: TKR vs shoulder vs carpal tunnel
✓ Photos routed to the care team for clinician review
✓ Photos stored and visible in provider dashboard
🗓️
Preoperative readiness in one place
Snapback organizes clinic-approved preoperative requirements, reminders, and patient checklists so patients and care teams can see what still needs attention.
✓ Procedure-specific pre-op checklists
✓ Daily reminder emails starting 14 days out
✓ NPO, medication hold, and prep instructions
✓ Provider notified if pre-op tasks incomplete
⭐
A more supported patient experience
Patients can find their current instructions, daily recovery tasks, and progress in one place, with a consistent experience between appointments.
✓ Personalized daily tips by procedure and day
✓ Achievement badges and streak gamification
✓ Patient experience survey for internal quality improvement
✓ 1-year outcome letter patients share with family
📋
Recovery tasks in one place
Daily reminders, exercise tracking, and medication logging help patients see the clinic-approved tasks assigned to their current care episode.
✓ Guided exercise tracker with video instructions
✓ Medication tracking with refill requests
✓ Daily biomarker logging with alert thresholds
✓ 30-day readmission reporting for clinic review
Workflow support · Remote Therapeutic Monitoring

Organize RTM documentation
for clinic and biller review

Remote therapeutic monitoring may support eligible musculoskeletal care when current code, payer, medical-necessity, device, documentation, and service requirements are met. Snapback organizes patient-reported activity and documented time for clinic and billing-team review.

1 · Patients engage
Patients can report pain, function, and exercise activity from home. Snapback organizes these records for clinic review; billing eligibility depends on the applicable code, payer rules, medical necessity, and clinic workflow.
2 · Snapback tracks it
The platform summarizes patient-reported activity and documented treatment-management time to support clinic and billing-team review.
3 · Your team reviews
Export a structured monthly report to support biller review. The clinic determines code selection and submits claims; coverage and payment are not guaranteed.
Billing support
Structured activity, time, and engagement records for review
Review-ready
Clinics remain responsible for documentation, coding, coverage, and claim decisions.
Remote therapeutic monitoring requirements vary by code, payer, medical necessity, documentation, and the services actually furnished. Snapback supports the workflow; the clinic and its billing team make coding and claim decisions.

At $199 per provider per month, Snapback combines orthopedic patient education, recovery monitoring, communication tools, and RTM documentation support in one platform. Coverage and reimbursement depend on the patient, service, payer, and clinic workflow.

See how RTM billing works
CMS Mandate, Effective January 1, 2026
TEAM and Medicare workflows?
Support for clinic review.

Snapback can support collection, reminders, and export for clinic review. TEAM participation, measure specifications, submission requirements, and payment effects depend on current CMS rules and each hospital's circumstances.

See how Snapback supports this
741
Hospitals mandated by CMS TEAM Model starting January 2026 (Source: CMS)
2026–2030
CMS TEAM performance years; participating hospitals should follow current CMS specifications and deadlines
Platform features
Everything your patients need.
Everything your clinic requires.
📋
Automated PRO Collection
Validated orthopedic patient-reported outcome measures can be scheduled before and after surgery, with email reminders to support completion. Snapback currently supports more than 275 orthopedic conditions and procedures.
🤖
AI Recovery Assistant
The Recovery Assistant uses the patient's assigned procedure, recovery stage, and curated portal content to explain recovery information and recognize when the patient should contact the clinic. It does not diagnose, interpret incision images, search PubMed in real time, or independently change medication instructions.
📸
Incision Photo Upload
Patients photograph their incision from home and it goes straight into their record for your care team to review, so healing is visible between visits without an extra clinic trip.
📊
Provider Dashboard
Patient overview with outcome scores, patient-reported trends, photos for clinician review, and structured data export.
🚨
Smart Alert System
Automatic email alerts for fever, high pain, wound concerns, SSI symptoms, and 30-day readmissions. Role-based routing to nurses and providers.
🏆
Patient Engagement
Recovery streaks, achievement badges, progress visualization, daily personalized tips, and optional gamification that encourages regular check-ins.
📄
1-Year Outcome Letter
Generates a printable outcome letter after the 1-year survey with baseline comparisons and a recovery summary for clinic review.
💊
Medication & Exercise Tracking
Full medication tracker with refill requests, exercise tracker with YouTube-guided therapy videos, and biomarker logging for pain, temperature, and glucose.
⭐
Patient Experience Survey
A concise feedback survey for internal quality improvement. It is not represented as the official HCAHPS instrument or as directly determining Value-Based Purchasing scores.
How it works
A focused rollout,
built for clinics

Begin with a focused clinic setup and invited-patient workflow. EHR integration can be planned separately based on the clinic's systems and implementation needs.

1
Focused clinic setup
We configure clinic settings, provider access, and approved care content, then verify the workflow before launch.
2
Clinic-assigned onboarding
The clinic assigns the care episode, procedure or condition, and key dates. The invited patient confirms identity, reviews required consent, and completes only missing details.
3
Surveys collect automatically
Procedure-appropriate outcome surveys can be scheduled at clinic-selected time points, with automated email reminders to support completion.
4
Export structured PRO data
Export structured KOOS/HOOS data for clinic review and use in the hospital's current reporting workflow.
Snapback Health · Day 14
Good morning, Sarah!
Day 14 of your Total Knee Replacement recovery. You are doing amazing.
Recovery score 78 Good progress
14
Day
7
Streak 🔥
6/8
Water
Today's recovery tip
Work toward 90° of knee bend. Consistent range of motion exercises now prevent stiffness later.

As a provider, I watched patients struggle to understand and remember their care once they left the clinic, and watched practices carry the cost in lost follow-through, call volume, and revenue. Snapback Health is built to close that gap.

John O'Shea, PA-C · Founder, Snapback Health
Simple, transparent pricing
One plan. Everything included.

A one-time $100 setup per provider, then $199 per provider per month, with every current feature included. Optional add-ons such as white-labeling are scoped separately.

Everything included
One simple plan
$100
one-time setup
per provider
+
$199
per provider
per month
Every feature included, no tiers, no per-feature fees. Optional add-ons available.
A flat monthly fee per provider offers predictable budgeting. Pilot scope and any future high-volume usage terms are documented in the clinic's order form.
  • 275+ supported orthopedic conditions and procedures
  • Validated orthopedic patient-reported outcome measures
  • Remote Therapeutic Monitoring (RTM) tools and biller-ready report
  • AI Recovery Assistant chat (24/7)
  • Incision photo upload
  • HCAHPS satisfaction surveys
  • Clinic outcome score dashboard
  • PDF outcome letters
  • Email and SMS reminders
  • CMS CSV export
  • Onboarding assistance and support
  • HIPAA Business Associate Agreement
Request a demo

Optional add-ons

Configure Snapback Health to fit your specific practice and workflow. Pricing on demo call.

Custom clinic branding and white-label
Your clinic logo, colors, and name in patient emails and on the recovery portal. Available as an add-on, we'll scope it on a demo call.
Custom surgeon protocols
Surgeon-specific deviations from standard protocols, brace choice, weight-bearing timeline, return-to-sport criteria. Patients see your surgeon's exact protocol.
Custom clinic videos
Upload your own pre-op education, surgeon introduction, or recovery technique videos. We host and serve them in the patient portal.
Clinic-specific consent forms
Custom RTM consent text and waiver verbiage tailored to your clinic's legal review. Replaces the default platform consent.
Custom EHR data export format
Custom CSV or JSON export structure that matches your EHR's import format. Reduces the manual work of pushing PRO scores back into your EHR.

Ready to give patients a
clearer recovery experience?

See how Snapback can support clinic-approved education,
recovery monitoring, and follow-up.

Request a free demo
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See it in action

We will set up a personalized demo for your practice within 24 hours. No commitment required.

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